One of the biggest perks of buying a new ODES UTV is the warranty coverage. From start to finish, this is how the warranty process works.
Make an appointment with your dealer.
If you run into a problem, get in touch with your dealer immediately. We want you to be happy. If you wait, you may cause more damage, run out of warranty coverage, or become disgruntled. We don't want any of that.
If you call your dealer the moment you have an issue, they can make time to give you their full attention. Don't plan to drop in and leaving the unit when you have time. It might sound convenient, but may cause more time and headache in the long run.
The Service Center will perform an inspection and submit a warranty claim to ODES.
Unfortunately, we can't give you parts and send you on your way. ODES requires the dealer to troubleshoot and verify faults before submitting a claim. We are also required to submit photographs of the damage.
ODES begins processing the claim immediately.
In the last year or two, ODES has made dramatic improvements to their claims process. When the dealer submits a claim, ODES begins processing it immediately. If the claim requires additional testing or tech support, this may take a few extra days. This is usually because ODES and the dealer will need to communicate back and forth to make a diagnosis.
The dealer will perform any needed repairs.
Warranty parts ship within 1-2 business days. If a part is back ordered, the dealer can request shipment of the remaining parts. If there are parts on your claim that are on back order, your dealer should make you aware of that. If parts are on back order, ODES does email the dealership with status updates on a routine basis.
Note that if your dealer carries parts on hand, they are free to use those to get you out of the shop faster. When ODES ships the parts that were back ordered, the dealer may keep those as stock.
ODES will reimburse the dealer for labor if your coverage is still active. If your labor coverage has expired, you will owe the dealer for labor on any service performed. Your dealer should inform you of your labor status. If you are unsure of your coverage, be sure to ask.
Some FAQs About the Warranty Process
If my labor coverage has expired, can I install the parts myself?
This is up to the dealer. We do not currently allow customers to install their own warranty parts. If you install your parts and then have an issue, things become muddy. If we install your parts and they don't fix the problem, we can reopen the warranty claim. It is better to cover your bases and let the dealership install warranty parts for you, even if you do have to pay for the labor.
Can I keep my old parts?
This is usually up to the dealer. Because ODES often requires turn-in of old parts, we do not allow the customer to keep them. If another dealer does allow you to keep your damaged parts, then that is their choice.
The repair didn't fix the problem. And my coverage is expiring!
Take a deep breath. If you have a problem covered by warranty and the repair didn't resolve the issue, we can reopen the claim. No big deal. Contact the dealer that did the warranty work. It's worth repeating though, contact them immediately. Don’t wait until it's convenient.